Here are our most common questions and our answers.

1. What's involved in designing a web site?
2. How do you charge for your time?
3. Do you charge for an initial consultation?
4. How much will my website cost?
5. What are your hours of business and do you charge rush fees?
6. Do you have minimums?
7. What else do you charge for?
8. Will you go take a look at my site and tell me what you think?
9. Do you accept credit cards?
10. What are your payment terms?
11. What are some things I need to know in working with Bracewell Web Works?

1. What's involved in designing a web site?

Please visit this page on our process for details.

2. How to you charge for your time?

We price our work by the project so please contact us for an exact price on your project. Beyond that we bill for our time at a competitive hourly rate.

3. Do you charge for an initial consultation?

We are happy to discuss your project by phone for 30 minutes at no charge. Then, if we are on the same page we will need you to fill out our questionnaire that you'll find on our website.

After we receive your filled out questionnaire we'll contact you to discuss it and your project in detail and provide a proposal to you at no charge.

4. How much will my web site cost?

Costs are determined by how long it will take to complete the project and the complexity of the project. It similar to hiring a contractor to build your house. How big will it be? What upgrades will you want? You get the idea.

So we need you to fill out our questionnaire so we can give you a detailed estimate.

Remember, there's a golden rule to any project: you can only have two of the following - “Good", “Fast" and “Cheap".

5. What are your hours? Do you charge rush fees?

As much as we love our work and our clients, yes we do have regular hours and we do charge rush fees for work outside of those hours.

Our Hours of Business

Monday – Friday from 9:00 AM – 5:30 PM.  Our offices are closed for most major holidays including but not limited to:

• Memorial Day
• The week of July 4th
• Labor Day
• The day before and after Thanksgiving
• The week of Christmas
• New Years Eve and New Years day

Rush Work – any work requested to be done outside of our normal business hours will have Rush Rates applied.  Rush Rates are a minimum of 1 hour plus an additional 60%.

6. Do you have minimums?

Yes, we have a four hour minimum for new projects. For existing clients and maintenance clients we have a 15 minute minimum.

7. What else do you charge for?

When not working on a fixed-quote project we bill for our time on an hourly rate. The following tasks are billable at our hourly rate (all are subject to a 15 minute minimum):

• Website coding and content updates.
• Communications including phone calls and emails (ones that take more than 5 minutes).
• Meetings and consultations.
• Research for thing like, but not limited to - stock photography, reviewing your competitor website's, etc.
• Rush charges for work requested by the client to be completed outside our normal turn around times and business hours.

8. Will you go take a look at my site and tell me what you think?

Sure, we're happy to do that. We offer site evaluation services starting at $250.

9. Do you accept credit cards?

No, at this time we do not accept credit cards.

10. What are your payment terms?

For most projects we ask for a 50% retainer and 50% upon delivery. But call us and we may be able to work out different payment plans depending on the size of your project.

11. What are some things I need to know in working with Bracewell Web Works?

Here are some great tips that will help you save us time and you money:

• Be clear on what your goals are. Let us know what you want from your web site and have a good project plan in place. If we have to "plan your project" for you we will bill for our time.
• Decide on content. Decide what content you want to present on your web site. We will be in charge of designing the how and where – the formatting and layout.
• Deliver content to us in an organized and timely manner. Text should be finalized, proofread and ready for publication.  Graphics should be named carefully and sent in an orderly way. Photos should be named appropriately.
• Offer clear, helpful feedback to design drafts. If you delay in responding to our requests for feedback your project will loose its place in our queue and we will reschedule it as soon as possible.

(back to top)